Delivery and Refund Policy

This Delivery and Refund Policy outlines the delivery and refund conditions for the digital subscription services and AI credit packages offered through ulakchat.com (hereinafter referred to as "UlakChat").

1. Seller Information

Name: Berk Karasu (Sole Proprietorship)
Address: GELİNCİK MAH. DEFNE SK. NO: 9 İÇ KAPI NO: 7 MERKEZ/SİNOP, TURKEY
Email: [email protected]
Tax Office / Tax ID: SİNOP / 5200367113

2. Service Description

UlakChat is a SaaS (Software as a Service) platform that enables businesses to manage their social media accounts from a single panel. Services include messaging management, chatbot creation, social media management, and customer communication tools.

3. Delivery Conditions

All services purchased through UlakChat are digital in nature and no physical delivery is involved.

Upon successful payment, the purchased subscription plan is automatically assigned to the user's account and the service becomes immediately available for use.

For AI credit packages, credits are added to your account as soon as the payment is approved and can be used right away. A purchase confirmation is sent by email and in-app notification.

Service activation typically occurs within a few minutes of payment confirmation. In the event of a technical issue, this may take up to a maximum of 24 hours.

If you experience any delays with service activation, you can reach us at [email protected] or through the in-platform support channel.

4. Subscription Information

Current subscription plans, their scope, and pricing are published on the ulakchat.com/#pricing page.

Subscription fees are charged on a monthly or annual basis depending on the user's chosen plan. All paid subscription plans include a 7 (seven) day free trial period. No charges are made during the trial period. If the user does not cancel their subscription before the trial period ends, the subscription fee is automatically charged and the subscription is automatically renewed at the end of each billing period.

5. Free Trial Period and Right of Withdrawal

All paid subscription plans include a 7 (seven) day free trial period. No charges are made to the user during the trial period.

The user may cancel their subscription through the platform at any time during the trial period without incurring any charges.

If the user does not cancel their subscription before the trial period ends, the fee for the selected plan is automatically charged.

The subscription service is made available with your approval as soon as payment is received. For this reason, no refund is issued under the right of withdrawal once payment has been processed. Cancellation conditions for monthly and annual subscriptions are set forth in Section 6.

Important: The free trial period is granted only once per user. A user who has previously used the free trial period on any plan cannot benefit from it again on any subsequent subscription, and the subscription fee will be charged immediately.

6. Subscription Cancellation and Refund

Users may cancel their monthly or annual subscription from the panel at any time.

6.1. No Refund on Cancellation

No refund of the subscription fee is issued for cancellations made after payment has been processed. This applies to both monthly and annual subscriptions. For annual subscriptions, no partial refund is issued for unused months.

A cancelled subscription does not renew and your card is not charged again. You can keep using the plan until the end of the period you have already paid for. When that period ends, your account moves to the Free plan.

6.2. Upgrading Your Plan

When you move to a higher plan (for example from Starter to Pro), the value of the unused part of your current period is deducted from the price of the new plan and only the difference is charged. The remaining amount is not paid back to you; it is credited toward the new plan.

6.3. Account Deletion

If you delete your account while you have an active paid subscription, the subscription fee you paid is not refunded. Your subscription is cancelled, will not renew, and ends at the end of the current period. Your account deletion is carried out as requested.

If you have AI credit packages bought within the last 14 days with no credit spent, you can request a refund for them under Section 7 before deleting your account. When the account is deleted, any remaining credits are removed as well and cannot be refunded afterwards.

These conditions are shown to you before you delete your account. The deletion cannot start until you accept them.

7. Refunds for AI Credit Packages

AI credits are digital content added to your account as soon as payment is approved, so there is no statutory right of withdrawal for credit packages. Even so, we refund the full price of a package when both of the following conditions are met:

• The refund request is submitted within 14 (fourteen) days of the purchase date.
• No credit from the package has been spent.

The right to a refund ends as soon as a single credit from the package is spent, and no partial refunds are made. The cost of spent credits has already been paid to service providers and cannot be recovered. Expired credits are not refunded either.

You can submit your refund request through the support channel. An approved refund is sent to your original payment method within 14 (fourteen) business days of approval at the latest, and the remaining credits of the refunded package are removed from your account.

8. Non-Refundable Situations

No refund is issued in the following cases:

• A monthly or annual subscription is cancelled after the trial period has ended and payment has been processed (see Section 6.1).
• An account with an active paid subscription is deleted (see Section 6.3).
• If the user has previously used the free trial period, no additional trial period is granted.
• The user's account has been suspended or terminated due to violation of the terms of service or usage conditions.
• The user has misused the platform (spam, unauthorized access attempts, etc.).
• For AI credit packages: credit from the package has been spent, more than 14 days have passed since purchase, or the credits have expired (see Section 7).

9. Contact

For any questions or requests regarding delivery and refunds, you can reach us through the following channels:

Email: [email protected]
Web: ulakchat.com