Terms of Service

These Terms of Service contain the rules you must follow when using the ulakchat.com website and the UlakChat SaaS platform. Please read these terms carefully before using our services.

1. Service Provider

Name: Berk Karasu (Sole Proprietorship)
Address: GELİNCİK MAH. DEFNE SK. NO: 9 İÇ KAPI NO: 7 MERKEZ/SİNOP, TURKEY
Email: [email protected]
Tax Office / Tax ID: Sinop / 5200367113

2. Scope and Changes

These Terms of Service set forth the provisions regarding the use of the website and SaaS platform operated by ulakchat.com (hereinafter referred to as "UlakChat").

UlakChat reserves the right to modify these terms as necessary. In the event of significant changes, users will be notified via email or in-platform notification. Updates take effect immediately upon publication. If you do not accept the updated terms, you reserve the right to discontinue your use of the service.

3. Service Description

UlakChat is a SaaS (Software as a Service) platform that enables businesses to manage their social media accounts from a single panel. Users can connect their social media accounts to design chatbot flows, manage messaging processes, and conduct customer communication from a central hub.

Some platform features are powered by artificial intelligence. Examples include understanding and classifying incoming messages, generating automatic replies, and building automation flows.

4. Account Creation and Security

4.1. Users must create an account to use UlakChat services. It is the user's responsibility to ensure that the information provided during registration is accurate and up to date.

4.2. The user is responsible for keeping their login credentials (email, password) confidential. The user is responsible for all activities conducted through their account.

4.3. If unauthorized use of the account is suspected, the user must immediately notify [email protected] or the in-platform support channel.

4.4. UlakChat reserves the right to temporarily suspend the account if a security breach is detected.

5. Use of the Service

5.1. Users must use UlakChat services only in compliance with applicable laws and these Terms of Service.

5.2. The platform does not guarantee uninterrupted or error-free service. UlakChat exercises maximum effort to maintain the highest level of service quality; however, it cannot be held responsible for third-party service interruptions (Facebook, Instagram, Google, etc.).

5.3. UlakChat reserves the right to temporarily suspend the service for maintenance, updates, or technical requirements. Scheduled maintenance will be announced in advance whenever possible.

6. User Obligations

Users agree to comply with the following rules:

• Not to make posts that are illegal, threatening, defamatory, or constitute a criminal offense.
• Not to infringe the intellectual property rights of third parties.
• Not to distribute malicious software, spam, or content that could harm the platform.
• Not to attempt to damage the platform's technical infrastructure (DDoS attacks, brute force, SQL injection, etc.).
• Not to attempt unauthorized access to other users' accounts.
• Not to use the platform with automated tools (bots, scrapers, etc.) without permission.
• Not to misuse the services or negatively impact other users' experience.

7. Subscriptions and Payments

7.1. UlakChat offers different subscription plans including Free, Starter, and Pro. Current plan details, scope, and pricing are published on the ulakchat.com/#pricing page.

7.2. Payment transactions are processed securely via credit or debit card through the iyzico payment infrastructure. Users' card information is not stored by UlakChat.

7.3. All paid subscription plans include a 7 (seven) day free trial period. The free trial period is granted only once per user. No charges are made during the trial period. If the user does not cancel their subscription before the trial period ends, the subscription fee is automatically charged on a monthly or annual basis depending on the user's chosen plan and is automatically renewed at the end of each billing period.

7.4. Users may cancel their subscription at any time. Upon cancellation, service access continues until the end of the current billing period, the subscription does not renew, and the account then moves to the Free plan. The subscription fee paid, including for annual plans, is not refunded.

7.5. UlakChat reserves the right to change the scope (including plan limits) and pricing of subscription plans upon prior notice. Changes take effect at the end of the current billing period.

7.6. For detailed information on refund conditions, please see the Delivery and Refund Policy page.

7.7. The user is responsible for keeping billing information accurate and up to date. Requests to correct an invoice that must be reissued because of inaccurate or incomplete information are submitted through the support channel.

8. Plan Limits and Usage Quotas

8.1. Each subscription plan comes with usage limits. Examples include the number of connected accounts, monthly active contacts, automations, products, storage space, and the monthly AI operation quota. Current plan limits are published at ulakchat.com/#pricing, and you can track your own usage in the panel.

8.2. When a limit is reached, the operation tied to that limit is not performed. For example, new files cannot be uploaded once storage is full, and operations that require AI are not performed once the AI quota is used up. In that case your subscription and account keep working, and features not tied to that limit remain available. An operation blocked by a limit does not incur any extra charge.

8.3. For some limits, you are notified by email or in-app notification as you approach and when you reach the limit.

8.4. Monthly quotas renew at the start of each billing period. Unused quota does not carry over to the next period.

8.5. The number of units an AI operation deducts from the quota may vary with the scope of the operation. The current calculation method is shown in the panel.

8.6. Downgrades. When you move to a lower plan, or your account is moved to the Free plan because a payment could not be collected, a 3 (three) day transition period begins. During this period you can choose which accounts and automations above the new plan's limits stay active. If you do not choose, the system chooses for you. At the end of the transition period, account connections and automations above the limit are turned off. Turned-off automations are not deleted; you can turn them back on when you upgrade.

8.7. If your storage exceeds the new plan's limit after a downgrade, a 15 (fifteen) day period begins. At the end of this period, files are deleted until usage is back within the limit. Files used in automation flows are never deleted; only the oldest files not used in any flow are removed. You are notified before the period ends.

9. AI Credits

9.1. Users on a paid subscription plan may purchase AI credit packages in addition to the monthly AI quota included in their plan. The number of credits and the price of each package are shown on the purchase screen.

9.2. Purchased credits are valid for 12 (twelve) months from the date of purchase. The validity period is fixed at the time of purchase; later changes do not affect credits already purchased.

9.3. The plan quota and purchased credits are separate sources. Usage is drawn from the source whose validity ends soonest, so credit that is about to expire is used before the quota that renews every month.

9.4. If there is not enough quota and credit for an operation, the operation is not performed and no credit is spent.

9.5. Expired credits cannot be used and are not refunded. You are notified by email 30 and 7 days before your credits expire.

9.6. When your subscription ends or your account moves to the Free plan, your remaining credits are frozen and cannot be spent. Frozen credits are not deleted, but freezing does not pause the validity period: it keeps running, and if you do not return to a paid plan within it, the credits become unusable. When you return to a paid plan, credits that have not expired become usable again. Switching between paid plans does not freeze credits.

9.7. Refunds of purchased credits are subject to the conditions in the Delivery and Refund Policy. In short, if no credit from a package has been spent, the full price is refunded within 14 (fourteen) days of purchase. No refund is made once credit from the package has been spent.

9.8. Credits granted free of charge by UlakChat may be withdrawn by UlakChat for the unused portion. Since no payment was collected for these credits, withdrawal does not give rise to a refund. Credits you purchased are not covered by this clause.

10. Account Suspension and Termination

10.1. UlakChat reserves the right to suspend or permanently terminate the user's account with prior notice in the following cases:

• Violation of the user obligations set forth in Section 6,
• Misuse of the platform or infringement of third-party rights,
• Failure to fulfill payment obligations,
• Detection of unauthorized use of the account,
• A request or order from a legal authority.

10.2. In cases posing an immediate security threat, UlakChat may suspend the account immediately without prior notice and will inform the user as soon as possible.

10.3. Users may request to close their account at any time. Following account closure, personal data will be deleted in accordance with the periods specified in the Privacy Policy. If there is an active paid subscription, its fee is not refunded. The subscription is cancelled and ends at the end of the current period. For AI credit packages bought within the last 14 days with no credit spent, a refund can be requested before the account is deleted (see Section 9.7). When the account is deleted, any remaining credits are removed as well and cannot be refunded afterwards. These conditions are shown to the user before the account is deleted, and the user must accept them.

10.4. In the event of account suspension or termination, whether a refund of the subscription fee will be issued shall be evaluated based on the reason for termination.

11. Intellectual Property Rights

11.1. The design, software, logo, graphics, content, and all intellectual property rights of the UlakChat platform belong to UlakChat. Users may not copy, distribute, modify, or use these materials for commercial purposes without the written permission of UlakChat.

11.2. Chatbot flows, message content, and configurations created by users through the platform belong to the user. UlakChat does not claim any ownership rights over this content.

11.3. The user guarantees that the content shared through the platform does not infringe the intellectual property rights of third parties.

12. Limitation of Liability

12.1. UlakChat states that services are provided "as is" and "as available." It does not guarantee that the service will be uninterrupted, error-free, or free of security vulnerabilities.

12.2. UlakChat cannot be held liable for direct or indirect damages arising from the following:

• Interruption, modification, or discontinuation of third-party APIs (Facebook, Instagram, Google, etc.),
• Unauthorized access resulting from the user's failure to secure their account credentials,
• Internet connection issues or user device/software incompatibilities,
• Service interruptions caused by force majeure events,
• The content of messages sent by the user through the platform.

12.3. UlakChat's liability arising from these terms is limited to the total amount the user paid to UlakChat (subscriptions and AI credit packages) in the 12 months before the date the damage occurred. This limit does not apply to damages arising from intent or gross negligence, or to a consumer's statutory rights that cannot be limited by contract.

13. Force Majeure

Events beyond the control of the parties that are unforeseeable and prevent the parties from fulfilling their obligations (natural disasters, war, terrorism, epidemics, changes in legislation, technical infrastructure failures, cyber attacks, internet service provider outages, power outages, etc.) shall be considered force majeure events.

UlakChat's obligation to provide services is suspended during force majeure events, and UlakChat cannot be held liable for disruptions during this period.

14. Age Policy

UlakChat services are subject to the age policies of the integrated social media platforms (Facebook, Instagram, etc.). Users are required to meet the minimum age requirements set by the respective social media platforms.

15. Privacy and Personal Data

Users who accept these Terms of Service are also deemed to have accepted UlakChat's Privacy Policy. For detailed information on how personal data is collected, processed, and protected, please review the Privacy Policy.

16. Dispute Resolution

These terms are governed by the laws of the Republic of Turkey. In the event of a dispute, the courts and enforcement offices of the Republic of Turkey shall have jurisdiction.

For users accessing from the European Union, rights under GDPR also apply.

17. General Provisions

17.1. If any provision of these Terms of Service is found to be invalid or unenforceable, this shall not affect the validity of the remaining provisions.

17.2. UlakChat's failure to exercise or delay in exercising any right under these terms shall not constitute a waiver of such right.

17.3. By continuing to use the UlakChat platform, users acknowledge, declare, and undertake that they will use it in a lawful and ethical manner, for legitimate commercial or personal purposes, and will not engage in any action that would infringe the rights of third parties.

18. Contact

For any questions or requests regarding these terms of service, you can reach us through the following channels:

Email: [email protected]
Web: ulakchat.com

19. Effective Date

These Terms of Service entered into force in March 2026. Continued use of the platform by users constitutes acceptance of these terms.