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Distance Sales Agreement

Effective Date: March 2026
Last Updated: March 2026

This Distance Sales Agreement governs the rights and obligations of the parties regarding the digital subscription services purchased electronically through the ulakchat.com platform, in accordance with Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.

1. Parties

1.1. Seller

Name: Berk Karasu (Sole Proprietorship)
Address: GELİNCİK MAH. DEFNE SK. NO: 9 İÇ KAPI NO: 7 MERKEZ/SİNOP, TURKEY
Email: [email protected]
Tax Office / Tax ID: SİNOP / 5200367113

1.2. Buyer (Consumer)

Full Name: [As provided during registration]
Email: [As provided during registration]

Buyer information consists of the details entered into the system at the time of purchase.

2. Definitions

The following terms shall have the meanings set forth below:

  • Ministry: The Republic of Turkey Ministry of Trade,
  • Law: Consumer Protection Law No. 6502,
  • Regulation: The Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188),
  • Platform / Site: The ulakchat.com website and all services provided thereon (hereinafter referred to as "UlakChat"),
  • Service: The SaaS subscription services offered through the Platform in exchange for a fee,
  • Seller: Berk Karasu (Sole Proprietorship), operating the ulakchat.com platform,
  • Buyer: Any natural or legal person who purchases services through the Platform,
  • Ordering Party: Any natural or legal person who requests to purchase a subscription through the Platform,
  • Parties: The Seller and the Buyer,
  • Agreement: This Distance Sales Agreement entered into between the Seller and the Buyer.

3. Subject of the Agreement

This Distance Sales Agreement governs the rights and obligations of the parties regarding the digital subscription services purchased by the Buyer electronically through the UlakChat platform, in accordance with Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.

4. Service Information

UlakChat is a SaaS platform that enables businesses to manage their social media accounts from a single panel. Services include messaging management, chatbot creation, social media management, and customer communication tools.

Current subscription plans, their scope, and pricing are published on the ulakchat.com/#pricing page. Listed prices are final sale prices and remain valid until updated. Service fees are charged in Turkish Lira (TRY). All prices include VAT.

5. Payment Information

Payments are processed securely via credit or debit card through the iyzico payment infrastructure. The Buyer's card information is not stored by the Seller; all payment transactions are conducted through iyzico's PCI-DSS compliant secure infrastructure.

Subscription fees are charged on a monthly or annual basis depending on the Buyer's chosen plan. All paid subscription plans include a 7 (seven) day free trial period. No charges are made during the trial period. If the Buyer does not cancel their subscription before the trial period ends, the subscription fee is automatically charged and the subscription is automatically renewed at the end of each billing period. The Buyer may cancel their subscription at any time; in such cases, service access continues until the end of the current billing period.

Non-Payment of Service Fees

If the Buyer fails to pay the service fee or cancels the payment through their bank records, the Seller's obligation to provide the service shall cease and the relevant subscription shall be suspended.

6. Delivery

All services purchased through UlakChat are entirely digital in nature. Upon successful completion of payment, the relevant subscription plan is automatically assigned to the Buyer's account and the service becomes immediately available for use.

In the event of a technical issue, service activation shall be completed within a maximum of 24 hours.

7. Buyer Confirmation and Pre-Contractual Information

7.1. The Buyer acknowledges that they have read and are informed of the essential characteristics of the service, the sale price, the payment method, and the preliminary information regarding delivery on the Seller's platform.

7.2. The Buyer's electronic confirmation constitutes acknowledgment that they have accurately and completely obtained the service information, the price including taxes, and the payment details that the Seller is required to provide.

7.3. By approving this agreement electronically, the Buyer declares that they have read, understood, and accepted the terms and conditions.

8. Free Trial Period and Right of Withdrawal

All paid subscription plans include a 7 (seven) day free trial period. No charges are made to the Buyer during the trial period.

The Buyer may cancel their subscription through the platform at any time during the trial period without incurring any charges.

If the Buyer does not cancel their subscription before the trial period ends, the fee for the selected plan is automatically charged.

Once payment has been processed, no full refund is issued under the right of withdrawal. Cancellation and refund conditions for monthly and annual subscriptions are set forth in Article 9.

Important: The free trial period is available only once per Buyer. A Buyer who has previously used the free trial period cannot benefit from it again for subsequent subscriptions.

9. Subscription Cancellation and Refund

The Buyer may cancel their subscription at any time. Cancellation conditions are applied based on the subscription type as follows:

9.1. Monthly Subscription Cancellation

No refund is issued for monthly subscription cancellations made after payment has been processed. Upon cancellation, service access continues until the end of the current billing period, after which the subscription is terminated.

9.2. Annual Subscription Cancellation — Partial Refund

For annual subscriptions cancelled outside the withdrawal period (7 days), a partial refund is applied. The calculation is as follows:

  • The period used until the cancellation date is calculated in full months (a started month counts as a full month).
  • Each used month is charged at the current monthly list price of the respective plan.
  • The total monthly charges are deducted from the annual subscription fee, and the remaining amount is refunded to the Buyer.
  • Service continues until the end of the current monthly period, after which the subscription is terminated.

Example: Annual plan fee: 2,000 ₺, monthly plan price: 250 ₺. If the Buyer cancels during the 4th month: 4 × 250 ₺ = 1,000 ₺ usage fee is charged, remaining 1,000 ₺ is refunded. Service continues until the end of the 4th month.

The partial refund amount is refunded to the Buyer's original payment method within a maximum of 14 (fourteen) business days from approval.

10. Exceptions to the Right of Withdrawal and Refund

Pursuant to Article 15 of the Regulation on Distance Contracts, full refund requests shall not be accepted in the following cases:

  • Once the trial period has ended and payment has been processed, no full refund is issued for monthly subscriptions (partial refund rights for annual subscriptions are reserved).
  • If the Buyer has previously used the free trial period, no additional trial period is granted.
  • Monthly subscription cancellations made after payment has been processed.
  • The performance of the service has commenced with the Buyer's express consent and has been fully performed.
  • Services instantly performed electronically and intangible goods instantly delivered to the consumer.
  • The Buyer's account has been suspended or terminated due to violation of terms of service.
  • The Buyer has misused the platform (spam, unauthorized access attempts, etc.).
  • No refundable amount remains after the partial refund calculation for annual subscriptions.

Note: Since UlakChat services are activated immediately upon payment, the withdrawal exception under the Regulation may apply. However, the withdrawal rights in Article 8 and partial refund rights in Article 9 are reserved, and Buyer requests shall be evaluated in good faith.

11. Default and Legal Consequences

If the Buyer defaults on credit card payments, they acknowledge that they shall pay interest in accordance with the credit card agreement between themselves and the card-issuing bank, and shall be liable to the bank.

In such cases, the relevant bank may pursue legal remedies and may claim resulting costs and attorney fees from the Buyer.

The Buyer acknowledges to compensate the Seller for any damages incurred due to the delayed performance of the obligation.

12. Force Majeure

Events beyond the control of the parties that are unforeseeable and prevent the parties from fulfilling their obligations (natural disasters, war, terrorism, epidemics, changes in legislation, technical infrastructure failures, cyber attacks, internet service provider outages, power outages, etc.) shall be considered force majeure events.

The Seller is obligated to notify the Buyer as soon as possible. The Seller shall not be held liable during force majeure periods.

If the force majeure event persists for more than 15 (fifteen) days, the Buyer shall have the right to terminate the agreement and unused subscription fees shall be refunded.

13. General Provisions

13.1. The Buyer agrees to comply with all applicable legislation while using the UlakChat platform.

13.2. The Seller does not guarantee uninterrupted or error-free service but exercises maximum effort to maintain quality.

13.3. The Seller reserves the right to change subscription plan scope and pricing upon prior notice. Changes take effect at the end of the current billing period.

13.4. The Seller may suspend or terminate the Buyer's account in cases of platform misuse.

13.5. The platform may contain links to third-party websites not under the Seller's control. No guarantee is given regarding linked content.

14. Protection of Personal Data

The Buyer's personal data is processed in accordance with Turkish Personal Data Protection Law No. 6698 (KVKK). Details are available in the UlakChat Privacy Policy.

15. Dispute Resolution

Consumer Arbitration Boards and Consumer Courts shall have jurisdiction. Monetary thresholds are determined annually by the Republic of Turkey Ministry of Trade.

16. Effective Date

This agreement enters into force on the date it is approved electronically by the Buyer. The Buyer confirms that they have read and accepted the terms before completing the purchase.

SELLER
Berk Karasu
UlakChat

BUYER
[The date of electronic approval and Buyer information are recorded by the system.]